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CASE STUDIES > Proof of Concept Case Study
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The system automatically dispatches recovery and assistance patrols to breakdowns once the details of the customer and vehicle are entered into the system. The system is aware of all available patrols and tracks them in real time via Global Positioning Systems. By monitoring work in progress, shift patterns and locations the system knows the exact state of the patrol under its control at any moment in time. This state information is immediately available to call handlers and can be conveyed to customers while they are on the telephone reporting breakdowns. Conversely the patrols that are sent to deal with the breakdowns are fully aware of the situation and can respond with minimal intervention and maximum speed. The motoring organisation in question has geographically dispersed call centres manned twenty-four hours a day seven days a week. The geographic diversity of the organisation and the required high availability of the system presented several problems to the suppliers of the system at the time of integration.
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The chosen system
was originally designed for use across the Local Area
Network and utilises broadcasts to update workstations with real time information.
This presented a problem because the nature of Wide Area Network hardware
prevents the forwarding of broadcasts. Broadcasts can also be a problem
if there are too many of them on the network as every device attached to
the network processes them.
The large motoring organisation was told by its WAN service provider that the use of such a system on the Wide Area was not possible without major modification to the system or the application that ran the system. The systems integrator had no knowledge of this area of networking.
Excis Networks developed a solution using the very latest Virtual Private Network tunnel technologies. These are the technologies that are used to provide secure links across public infrastructure. Once we proved that the solution worked within the laboratory, we worked with the motoring organisations infrastructure, service and system providers to co-ordinate and implement the solution. The implementation went well and the motoring organisation is now running one of the worlds most advanced rescue and recovery systems. Excis Networks have proved that very little is impossible. With dedication, time and knowledge we can provide the right solution. For all of your proof of concept or system integration projects, call on us. Excis Networks. Why wait for the world to change? For more information please send an email to security@excis.co.uk Welcome . Network Consultancy . Security Consultancy . Business Consultancy . Internet Consultancy . Our Solutions . Case Studies . Our Clients . News Site
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www.excis.co.uk | _________+44(0)1622 843848
A
large motoring organisation wanted to upgrade its rescue and recovery
systems to be more competitive
within the marketplace. The system chosen uses state of the art technology
and is truly world class. It is based upon the latest emergency service
technology.
They
called on Excis Networks to help. We first examined the application and
by working within a laboratory environment were able to simulate the geographic
diversity of the motoring organisation. Once we created the network simulation,
we worked on specific network configurations that would allow the broadcasts
to travel across the WAN without creating a high overhead on the network,
without broadcast storms and with high levels of redundancy. All of this
had to be achieved with minimal delay and in real time.